Connect with Me
L & D Consultant & Change Practioner
YouTube Content Creator
Author & Speaker
Podcast Host
MY TECHNIQUE
I employ a holistic leadership approach that involves empowering, educating, and engaging clients in a process designed to add value, improve performance outcomes, and ensure personal/professional success.
Analysis
The process starts with gathering data and clearly defining objectives. Together, we will identify areas of strength and opportunity and outline a strategy from which to move forward. Setting expectations is an integral part of this process, ensuring that everyone is on the same page.
development
Once we have outlined and identified the performance outcome, it's time to put the "meat on the bones". Creating experiences and activities, whether personally or professionally (individual and/or teams) carefully designed to exceed expectations and meet the agreed upon objective(s).
execution
At this point, it's time to execute the plan - to do what has been decided. I act as a facilitator, guiding you through the process and solving implementation and other issues. At the conclusion of the program or event, we evaluate the process, make necessary adjustments, and address sustainability.
Testimonials
Success stories
“...The impact is going to be truly company wide...The FirstEnergy team will be thanking you for years to come for your hard work. Jeff and I cannot say thank you enough for your work you have put into the rigging project."
– Jayson Allison, Supervisor | WFD Field Training - Transmission
“Jennifer has supported our team for the past two years and it has been a pleasure to have her on the team. She brings a high level of professionalism, deep knowledge in the theory and practical application for instructing and training adult learners, and demonstrates flexibility to meet the needs of her stakeholders.
Jennifer has fit in seamlessly with the team and is a very effective communicator. She has a questioning attitude motivated by her desire to understand the end goals and her recommendations are well thought out. Jennifer was consistent with deliverables and can be counted on to get the job done. I was impressed by the way that she took initiative to learn all she could about a new software that we were implementing. She joined a user group, unprompted by others, just to be able to gain deeper knowledge. In some instances, she offered configuration ideas based on what she had learned. This was far beyond expectations but speaks to the caliber of performance Jennifer operates from. She's been a tremendous asset to the team."
– Michele Miller, Manager |Change Management, Smart Meter Program at FirstEnergy
“Jennifer is an amazing example of a colleague from which you can learn volumes simply by observation. She has worked with me at FirstEnergy as a contractor for the past 3+ years to support the change management training initiative for the Smart Meter project. During that time, Jennifer was instrumental in building relationships with challenging clients, obtaining their buy-in, and leading them to the best training solution ensuring a successful outcome. It's thanks to Jennifer that the ServiceNow training and development was so effective! Her expertise in instructional design and delivery, and her tenacity to always deliver an excellent product demonstrates her integrity and who she is in all areas of her work.
As a team member and leader, Jennifer exudes professionalism, confidence, and emotional intelligence. I personally have gleaned a great deal from witnessing her expertise and guidance. I'm happy to have worked on the Smart Meter project with Jennifer and I give her my full recommendation."